Frequently asked questions (FAQ)

How do I find a holiday home?

Enter an area in the search field on the front page, or pick one of the popular areas. You can filter by dates, number of guests, price and facilities. Every home has its own page with photos, a description, facilities and available periods.

Does it cost anything to use the site?

No. It is free for guests. We charge no booking fee and no commission — the price you agree with the owner is the price you pay. Hosts pay a fixed service fee per completed rental; see the answer to the question about what it costs to rent out.

How do I send a request?

Find the home, choose your arrival and departure dates and the number of guests, and send the request from the home's page. You get a booking number straight away, and the dates are held until the owner has replied. Payment is not made through the site — you agree it directly.

What is my booking number?

A short code (e.g. BK2FWXI9OZ), which you get the moment you send a request. You can always find it again under My account, and you need it if you want to write a review.

How do I contact the owner?

The home's page has a contact form. The message is sent as an email straight to the owner — not to an agency — and the owner replies to your email. If you have a booking, you can also write to each other under My account → Messages.

What happens if the owner does not reply?

The owner receives your message by email and can see it under My account. If he does not reply, you are not committed to anything, and you can send a request for another home. You can also write to us using the contact form — so you do not have to copy an email address.

What is included in the price?

The owner decides. The price per night is on the home's page, and any extras — such as cleaning — are in the description. If anything is unclear, ask the owner before you agree to anything.

How do I cancel?

Payment is not made through the site, so there is nothing to refund either: you agree the terms with the owner yourselves. If your plans change, write to the owner as early as possible — perhaps someone else can use the dates.

How do I find my way to the holiday home?

You get the exact address and the practical details from the owner once you have agreed the stay. Out of consideration for the owner's privacy, the address is not shown openly on the page.

Can I bring pets, and when can I check in?

You agree that with the owner — it is in the home's description, or you can ask using the contact form. We do not interfere in the agreement between you.

How do I write a review?

You need a confirmed booking to write a review. If you have been there, you can give a rating from the home's page — enter your booking number. The review must be based on your own stay.

What do you do with my information?

We store what is needed to run the site and do not pass it on to others. You can read the details in our privacy policy, and you can always write to us and have your account deleted.

What does it cost to rent out?

It is free to create and display your holiday home on Vakano, and we take no commission on the rental. You do not need a CVR number to create a listing either.

We only charge once a rental has been completed:

• DKK 50 per completed rental. The fee falls due once the guest has departed and must be paid no later than 14 days after departure.
• We send a reminder before the deadline expires. The reminder states that the fee increases to DKK 100 if it is not paid before the deadline.
• If the fee is not paid within the 14 days, your holiday homes are closed for new bookings until it is paid. That means you cannot receive new rentals through Vakano while the fee is outstanding.
• If you want to reopen, the total is DKK 100: the DKK 50 you owe for the completed rental, plus a DKK 50 reminder fee under § 9 b of the Danish Interest Act (renteloven).

The amounts are fixed. We do not take a share of the rent — the rent is an agreement between you and the guest.

How do I create my holiday home?

Create an account and choose "Host". Add the home with a title, location, price, facilities and up to 20 photos. You get a unique ID (e.g. SD-4821) and your own page for the home.

How do I receive enquiries?

Every enquiry is sent to you as an email, and you can see and answer it under My account → Messages. The guest's name, email and phone number are included, so you can reply directly.

Can I hide my holiday home when I do not want to rent it out?

Yes. You can hide the home with one click under My account. Then it does not appear in the search, and it is not included in the sitemap that search engines read either. You can make it visible again whenever you want.

How do I change prices and available periods?

Everything is under My account on the home's calendar: block the days when the home is not available, and set prices — including seasonal prices if you want a different price in high season. Guests can only send a request for days that are available.

Can I delete my holiday home again?

Yes, you can delete it under My account. If you just want a break, it is better to hide it: then you keep the text, the photos and the prices until you want to start again.